FAQ'S

🛒 Frequently Asked Questions (FAQ) – Momorii

Q: What currency are the prices in?
A: All prices are listed in USD.

Q: I just placed an order. When will it ship?
A: Orders are usually processed within 3–5 business days. Once dispatched, the average shipping time is 14–21 days. Please note that shipping delays may occur due to customs clearance, courier delays, or other factors outside our control. Your patience is greatly appreciated.

Q: When will I receive a tracking number?
A: Tracking details will be emailed to you 3–5 days after shipment. If you haven’t received it after 7 business days, please contact us at 📧 support@momorii.com.

Q: How long does shipping take?
A:

• Standard Shipping: 2–4 weeks (approximate, not guaranteed)

• Express Shipping: 7–14 business days after dispatch
  Shipping times vary depending on your country, customs, and local courier conditions.

Q: How much is shipping?
A:

• Free shipping on orders over $99.95 (Zone 1 countries)

• $9.95 shipping fee for orders under $99.95

• $49.95 premium shipping for Zone 2 countries where standard shipping is unavailable

If your country is not listed in our shipping zones, we’ll contact you with available options.

Q: How do I track my order?
A: Visit: Track My Order
Need help? Contact 📧 support@momorii.com

Q: What if I entered the wrong shipping address?
A:
Please notify us within 12 hours of placing the order by replying to your confirmation email. We can only update the address within that timeframe. After 12 hours, no changes or refunds can be made for incorrect addresses.

Q: What if my item arrives damaged or defective?
A:
Please email us within 30 days of delivery at support@momorii.com with:

• Order Number

• Full Name

• Email used for the order
  We will arrange a replacement.

Q: My tracking number isn’t working—what should I do?
A:
Tracking updates may take a few days to appear. Try entering the tracking number directly into the courier’s website. Still no info? Contact us and include:

• Order Number

• Name

• Email used
  We’ll investigate for you.

Q: My package hasn’t arrived. What now?
A:
If your order hasn’t arrived within 45 days, please email us at 📧 support@momorii.com with your order details. Orders delayed beyond 90 days from processing are eligible for a refund or reshipment.

Q: Will I need to pay international taxes or duties?
A:
Your country may charge import duties or taxes. These fees are your responsibility. For details, please contact your local customs office.

Q: I received the wrong item. What should I do?
A:
Please email support@momorii.com with your:

• Order Number

• Full Name

• Email used
  We’ll resolve the issue promptly.

Q: Can I cancel or modify my order?
A:
Yes, within 12 hours of placing the order. After that, the order will be processed and cannot be changed or canceled.

Q: I ordered multiple items but only received one. Where’s the rest?
A:
Your order may ship in multiple packages. Items may arrive at different times. Use your tracking number(s) to check the status of each parcel.

Q: How do I return an item?
A:
Please refer to our Refund & Return Policy for full details. Returns are accepted within 30 days for store credit only. Customers are responsible for return shipping.

Q: Can I use multiple discount codes?
A:
Only one discount code can be used per order. Discount codes do not apply to sale items.

Q: Why does my item have a strong smell (apparel)?
A:
This is from the garment printing pre-treatment process. It’s harmless and will disappear after washing the item inside out with mild detergent.