Return & Refund Policy

Order Cancellation

Need to cancel or change your order? Contact us within 12 hours of placing your order at support@momorii.com. Once our fulfilment system processes your order, we are unable to make changes or cancellations.

Returns & Refunds

If your item arrives damaged or defective, please contact us immediately with photos and we will arrange a replacement at no cost to you.

If you are not satisfied with your purchase, please reach out to our support team at support@momorii.com and we will do our best to assist you.

Refunds Will Not Be Issued If:

• Your order did not arrive due to an incorrect shipping address provided at checkout
• Cancellation or change requests are made after 12 hours of placing your order
• Custom-made items (including flower dresses). These are final sale and not eligible for return, exchange, or refund
• Items have been used, washed, or are not in original condition with tags attached
• Return shipping address error — please email us within 12 hours at support@momorii.com

Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days). Contact us via our Contact Us page.

Please note: Customers are responsible for return shipping costs. For non-EU customers, refunds are issued as store credit for future purchases.

For EU Customers — Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under EU Directive 2023/2673.

To exercise this right:

• Click the "Right of Withdrawal" button in our website footer
• Complete the withdrawal form with your name and order number
• You will receive an email confirmation immediately

Conditions:

• Items must be returned within 14 days of submitting your withdrawal request
• Items must be unworn, unwashed, in original packaging with tags attached
• Return shipping costs are the customer's responsibility
• Custom-made items (including flower dresses) are exempt from the right of withdrawal
• Refunds will be issued to your original payment method within 14 days of receiving the returned item