Return & Refund Policy

Order Cancellation:

If you have paid for your order and need to make a change or cancel it, please contact us within 12 hours of placing your order. Once the packaging and shipping process has begun, we are unable to cancel or make changes of your order.

Refunds:

We offer a 100% money-back guarantee for all products that are defective or damaged during shipping. Please inform us, and we will provide you with a return address and arrange for a replacement or refund as per your preference.

If you are not satisfied with your purchase, please reach out to our support team, and we will do our utmost to assist you!

Please note, customers are responsible for covering the cost of return shipping.

Refunds will not be issued if:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).

• Changes or cancellation requests cannot be accepted after 12 hours since our automated fulfillment system processes orders 12 hours after they are placed to ensure swift shipment.

• Custom-made items, including flower dresses, are not eligible for return, exchange, or refund.

• If there is an error with your shipping address or details, please email support@momorii.com within 12 hours, and we will strive to assist you.

• Refund requests can be submitted within 15 days after the guaranteed delivery period (45 days) has passed. This can be done by sending a message on our Contact Us page.

Please be aware that we do not issue refunds to the original payment method. Instead, we offer store credit for future purchases.